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Support you can count on

Shopify’s support team standing in a row

We measure our effectiveness

Part of what makes our customer service so exceptional is our commitment to measure our performance. After each interaction you have with us, we ask you to give us a rating.

And we hold ourselves accountable by making these ratings public for everyone to see. You can check in to see how we’re doing any time.

Chart displaying Shopify’s customer satisfaction based on the last 100 ratings

Useful tools that will help you to succeed

Shopify Help Center

Visit the Shopify Help Center to see commonly asked questions along with complete answers and step-by-step instructions.

Ecommerce “school”

Take advantage of Shopify’s online learning resource filled with ebooks, videos, and success stories from other Shopify users just like you. Participate in any of our discussion forums to see what others have to say and to get the help you need — fast.

Documentation on themes & APIs

Shopify offers thorough documentation on our templating language, Liquid, as well as our app development APIs. Covering these two topics in depth, we provide illustrations, diagrams, and variable references so you can code effectively and efficiently without the guesswork.